IT support

Common Small Business Functions That Can Be Outsourced

When you are running a small business, you are often juggling a lot of responsibilities all at once. Therefore, you need all the help that you can get. However, hiring staff can get expensive, and there are only so many hours in the day for you to take care of everything yourself. There are plenty of small business functions that can be outsourced to an external company. Here are just a few of them that you may want to consider.

IT Management

Information technology is an increasingly important part of every business, and the events of 2020 have made it even more necessary that businesses have a strong online presence. Therefore, getting expert IT support to handle the more technical aspects of your company can prove to be invaluable. Trying to teach yourself can get time-consuming, and there are likely to be a whole host of other aspects of your company that require your attention more pressingly.


When you run a small business, it is vitally important that you know how much money is coming in and where it is going. While there are all sorts of accountancy software packages that can help out with this, the knowledge and skills of a professional can prove to be invaluable. Without a firm financial footing, your small business is simply not going to be able to grow to the level that you otherwise would have hoped.


While you may have a fantastic idea for a business, it is not going to do much good unless people are actually able to find it. This is where good marketing comes in. Over the past few years, this has become an increasingly complicated field – especially with the advent of digital marketing and complex areas such as SEO. Therefore, outsourcing this function and getting more people to know about your company can be a technique that proves to pay for itself.

Customer Service

We live in a world in which people expect high-quality customer service at the touch of a button. Trying to handle all the requests you get over social media and live chat can be extremely time-consuming. The art of speaking to customers is one that can really boost your business, as well as helping to improve that all-important word of mouth reputation that can really bring in more business.


Though good sales are important to any business, they are arguably most important at the start when companies don’t have a huge amount of spare capital. Again, outsourcing this function can help to take a lot of the worry from your mind, particularly if you are more of an ideas person but you are not all that adept at selling these to customers.

These are just five of the common business functions that small business owners look to outsource to external companies. Not only could this free up your own time, but it can also help to ensure that the area is in safe hands.